Terms & Conditions

How do we deliver to you?
Deliveries are either made by one of our couriers like DPD or Royal Mail Recorded Delivery or First Class. Orders sent by courier will be delivered Monday to Friday between 9.00am and 5.00pm and require someone to receive and sign for the delivery.

Minimum Delivery Charge
We have a minimum delivery charge of £4.95 for orders under £50.00. This is necessary because of the high cost of processing credit cards, the time involved in picking and packing small orders, the cost of packaging materials and of course, the postage fees.

How long will it take to get to me?
Orders received by 3pm are normally dispatched the same day, most within 48 hours. Please however allow up to 7 working days for delivery as we do rely on Royal Mail for smaller items. Saturday, Sunday and Bank holidays are not included.

What happens if I am not happy with my purchase?
Should you be unhappy with your purchase and wish to cancel your order for whatever reason you must INFORM US IN WRITING BY EMAIL within 14 days of the date that the equipment was delivered to you (We do not accept notification by telephone) you will be entitled to a full refund of the cost of the goods, as long as the equipment is returned in its original packaging, complete, unused and with proof of purchase from us.

Please note that you are responsible for the return of any equipment and Henrys Electronics Superstore Ltd can accept no responsibility until we receive the equipment. You are responsible for any costs incurred in returning any goods to us.

Should any parts be missing, damaged or consumable items be used in whole or part, we reserve the right to make a deduction from any refund due to you for the whole value of the missing, damaged or consumable item.

Any refund will only be credited to the credit or debit card used for the original purchase and will only be made after we have received the goods and they have been inspected and confirmed as satisfactory by us.

Please allow 21 days for the refund to reach your account.

What happens if my purchase is faulty?
You must notify us in writing by email within 14 days of delivery of any faults or defects, describing any problems that you are experiencing.

Product warranty covers any faults or defects that are due to faulty design, manufacture or workmanship. It does not cover against misuse, neglect, wilful damage, modification, adaptation, overloading or repair unless authorized by us in writing. It also does not cover any consequential loss due to a product failing.

Consumable items such as batteries, lamps, fuses etc. are not provided for under warranty.

Goods returned under warranty may be repaired or replaced with goods of similar specification at our discretion.

Important information relating to your order
Any information shown on this web site, including prices does not constitute an offer to enter into a contract or agreement. In the event that you send an order by means of this web site for any goods or services, your order shall constitute an offer for those goods or services selected. Henrys Electronics Superstore Ltd is not obliged to accept your order.

Please note that: 
Orders will only be accepted from within, and for delivery within, the United Kingdom.  Whilst this web site is updated as frequently as possible, the information and pricing is believed to be correct at the time of publishing, errors & omissions excepted.

Any goods and or services shown on this web site are subject to availability. We reserve the right to substitute any items ordered for a similar item of equivalent or greater value.

The product descriptions and images on our website are only representative and actual products may differ slightly in design.
No statement on this web site shall be deemed to affect your statutory rights as a consumer.

What will we do with your private details?
Henrys Electronics Superstore Ltd will hold any information that you provide on this web site. Information supplied by you may also be used to send you information about our products and services from time to time, subject to any objection or preference that you may indicate when submitting your details to us via this web site.

Will you give this information to anyone else?
We will not disclose your information to anybody else unless ordered to do so by a recognised court order.

Every on-line transaction made within henrys-superstore is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.

We take the issue of security very seriously and have taken every step possible to protect you.